Shipping policy

At MICK BUCHANAN, we specialize in premium New Zealand seafood. To ensure every order arrives fresh, safely, and on time, we have established clear, customer-friendly shipping and delivery standards for all international orders. Below is our complete shipping policy for your reference.
1. Order Processing & Dispatch Time
All orders are processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to shorten waiting time and ensure your seafood maintains optimal freshness before delivery. Orders placed on weekends or New Zealand public holidays will be processed on the next working business day.
2. International Shipping & Delivery Timeline
We provide reliable international shipping services for global customers. Our standard international shipping typically takes 7–14 business days for delivery. The actual transit time may slightly vary depending on destination country, regional logistics efficiency, and temporary customs clearance situations. For urgent orders, you can choose our expedited rush shipping option during checkout for faster delivery.
3. Transparent Shipping Cost Calculation
We support real-time automatic shipping fee calculation. The shipping cost is determined based on the total weight of your order and your delivery destination. All shipping fees are clearly displayed at checkout before you complete payment. We guarantee no hidden fees, extra charges, or unexpected logistics costs for all orders.
4. Customs Duties & Import Taxes
All international cross-border shipments may be subject to local customs duties, import taxes, or clearance fees, which are independently determined by the customs authorities of your receiving country. These additional charges are the sole responsibility of the order recipient.
We recommend all customers check the local import regulations, tax standards, and seafood entry rules of your country before placing an order to avoid unexpected clearance costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt industry-specific professional packaging solutions. We use high-strength, shockproof, fresh-keeping packaging materials to fully protect your products during long-distance transit, effectively avoiding damage, extrusion, or freshness loss.
For high-value orders, we provide optional shipping insurance that can be selected at checkout, bringing you extra safety guarantees and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon receiving your order. If you find packaging damage, leakage, severe deformation, or abnormal product conditions, please take clear photos as evidence, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality defects or problems after signing for the order, please submit a support request with relevant evidence to our team within 48 hours of delivery. We will verify the issue quickly and provide targeted solutions including return, exchange, or compensation services.
7. Professional Customer Shipping Support
If you have any questions about order processing, shipping status, transit delays, customs clearance problems, or after-sales issues, our professional customer support team is always ready to help you. We provide fast and professional reply and guidance for all shipping-related inquiries.
We are committed to optimizing our logistics and packaging systems continuously, to deliver fresh, high-quality New Zealand seafood to every customer safely and efficiently.