Contact Us

Get In Touch With Us
Have any questions about our seafood products, order inquiries, shipping information, wholesale cooperation, or after-sales support? We’re here to help! Feel free to reach out to our team through the contact information below, and we will reply to your message as soon as possible within 24 working hours.
Our Official Contact Details
Trade Name: MICK BUCHANAN
Phone Number: +64 22 385 9471
Email Address: support@buchhub.shop
Physical Address: 82 Hobsonville Road, West Harbour, Auckland 0618, New Zealand
Working Hours
Monday – Friday: 9:00 AM – 6:00 PM (NZ Local Time)
Weekends & Public Holidays: Offline (Online messages will be replied on the next working day)
Common Support Scope
- Product consultation & seafood ingredient advice
- Order tracking, shipping & delivery issues
- After-sales service & quality feedback
- Wholesale, bulk order & business cooperation
- Customized seafood supply solutions
Thank you for supporting MICK BUCHANAN! We look forward to serving you with premium New Zealand seafood and professional, reliable service.

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.